Shipping policy
Shipping and delivery policy
Last updated: 27 October 2026
Greenhill Timbers supplies timber, decking, flooring and cladding from our yard at 170 Settlement Road, Thomastown VIC 3074. You can pick up from the yard, have us deliver on our crane truck, or have small items sent by courier.
1. Pick up from the yard (free)
Pick-up is free. Our yard is open Monday to Friday 7:00 am to 4:30 pm and Saturday 9:00 am to 1:00 pm. Please allow us one business day to pack your order, or call (03) 9465 9875 to arrange a same-day collection.
Bring a vehicle that can carry the load. Timber, sheet goods and flooring are long, heavy and awkward. You are responsible for making sure the vehicle you bring is fit to carry your order safely and legally: a ute, van, trailer or truck with enough tray length and payload for what you have bought. Our staff may refuse to load an order onto a vehicle they consider unsafe or unsuitable, and no refund of the delivery fee applies if you then choose delivery instead.
- Bring your own ratchet straps or tie-downs and secure the load before leaving the yard. Rope is not enough for long lengths.
- Lengths over 1.2 m past the rear of the vehicle must carry a red flag by day and a red light at night, and must not overhang more than the law allows.
- Loads on roof racks must be within the rack's rated capacity and tied at both ends.
- Passenger cars are not suitable for most timber, sheet and flooring orders. If in doubt, call us before you come, or choose crane-truck delivery.
Once your order is loaded and secured, responsibility for the load passes to you.
2. Crane-truck delivery (Melbourne and Victoria)
Orders over 5 kg within 150 km of Thomastown are delivered on our crane truck. The delivery price is calculated from your postcode and shown at checkout as "Local delivery" before you pay:
| Distance from Thomastown | Delivery (inc. GST) |
| 0 to 5 km | $120 |
| 5 to 20 km | $165 |
| 20 to 50 km | $190 |
| 50 to 60 km | $205 |
| 60 to 70 km | $225 |
| 70 to 80 km | $245 |
| 80 to 95 km | $270 |
| 95 to 110 km | $300 |
| 110 to 150 km | $432 |
Delivery is a kerbside drop at the delivery address. Placement on site is by prior arrangement only and at the driver's discretion. Someone must be available to receive and check the goods. We will call you after your order is placed to book a delivery day; regional deliveries (over 110 km) need at least 48 hours notice.
3. Small items by courier
Orders of 5 kg or less, such as screws, fixings, oils, adhesives and small accessories, are sent by courier for a flat $25 Australia-wide. Courier orders are usually dispatched within 1 to 2 business days.
4. Beyond 150 km, regional and interstate
If your address is more than 150 km from Thomastown, or outside Victoria, no delivery price will show at checkout for bulky items. Please call (03) 9465 9875 or email info@greenhilltimbers.com.au before ordering and we will quote delivery by our truck or a transport company.
5. Terms
- Orders must be paid in full before delivery or before goods are loaded onto your vehicle.
- Please inspect your order on delivery and tell us in writing within 48 hours of any shortage, damage or incorrect item. Risk in the goods passes to you on delivery.
- Delivery dates are booked in good faith but can be affected by weather, traffic and supplier delays. We will keep you informed.
- Cancellations are not accepted within 24 hours of the booked delivery or pick-up date.
- Returns are covered by our Refund policy. Moisture-sensitive products such as flooring and plywood, and special or custom orders, cannot be returned.